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FAQ

CUSTOMER QUESTIONS

How long will it take for my item to get delivered?

Depending on the level of customization in your gear will vary the time it takes to get to you. You should get your item within 2-3 weeks. This allows us time to
process your order, properly custom make it for you, and get it shipped out. International orders can take a bit longer.

How can I track my order?

When you order with TheUnchargeablesShop you are emailed out a unique order number.

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at contact@theunchargeables.com

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made.
Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send
us an email and we'll let you know.

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no
problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to contact@theunchargeables.com 
and we'll get a new one to you.

 

How much is shipping?

Shipping costs vary per product, how much you order at the same time and where we have to ship to. To calculate your exact shipping costs add all the items in your cart and proceed to shipping information. You will not be charged at that point yet. It will calculate the exact shipping amount for you.

 

Do you ship worldwide?

Yes we ship worldwide. International orders can take a little longer to arrive. You may be charged a custom fee by your countries customs.